Join the BirchStreet Team!

Whether you are a recent grad or a seasoned professional, most of us want more than just a job. We want to add value, to be proud of what we accomplish, build a community, progress technology and find inspiration.

At BirchStreet, we strive to do all these things and more, but especially to be creative and challenged daily. Although we have been in business for 14 years, we often operate like a start-up, driven with energy to thrive and succeed. We don’t get by with taking the easy route, and it shows, with many Fortune 500 companies and brands using our software platform. We recognize that our employees are what build a prosperous business. We value differences, embrace versatility, strive for excellence and reward hard work. At the heart of our business, we are a technology company that designs, develops, uses and sells procure-to-pay software to help our customers operate successfully.

Our Benefits

BirchStreet Systems offers competitive compensation and comprehensive benefits including:

  • Group Health and Dental Insurance
  • Group Life Insurance
  • Vision Insurance
  • Accidental Death & Dismemberment Insurance
  • Short Term and Long Term Disability
  • 401K Savings Plan
  • Holiday Leave
  • Sick Leave

Career Opportunities

Software Trainer


Job Description:

BirchStreet Software Trainers provide standardized software training services to our clients in order to ensure optimal system usage and success. This team is in charge of training our customers as well as our in-house resources on the application. In addition, the position is responsible for learning and delivering personalized training curriculum designed for customers with heavily customized software and unique business processes.

Essential Functions:

  • Delivers presentations in front of live audiences via webinar or onsite to educate them on the complexities of our system
  • Creates innovative software best practice materials for our customer base
  • Exhibits critical thinking when asked process related questions to determine the optimum operational solution for customers in different verticals
  • Modifies in house and external customer training curriculums on an as needed basis to support BirchStreet’s objectives
  • Maintain meaningful relationships with various departments to ensure that quality of training is being delivered effectively
  • Engages with our customers on a regular basis to proliferate consistent system usage and the knowledge transfer of BirchStreet products and services
  • Builds and completes training documentation to keep up with new system enhancements and features
  • Over 50% travel for onsite customer visits. May be inside or outside of the United States.
Required Qualifications

The following are the minimum qualifications for the Software Trainer position:

  • 1 year of experience conducting client-based trainings
  • Extensive experience working with customers/client servicing.
  • Excellent public speaking skills
  • Must have experience working in a team oriented, deadline driven environment
  • Fluency in English is an absolute necessity.
  • Outstanding communication skills. Must be able to work effectively with other departments and interpersonally within a team.
  • Must have a PROACTIVE as opposed to REACTIVE attitude
  • Outstanding organizational skills. Must be able to handle multiple assignments at a time and know how to prioritize tasks
  • Microsoft Office Proficiency (Word, PowerPoint, Excel)
  • Open to travel internationally if necessary
  • Must have a valid passport
  • Proficient in Microsoft Office
  • Must be a quick learner and familiar with new forms of technology

The position is based in our Newport Beach, CA office and requires extensive travel inside and outside the country

Location: Newport Beach, CA


Account Executive


Job Description:
This position is responsible for the sale BirchStreet’s products and services to assigned corporate customers. This position sells the Company’s products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation. In addition, the position provides input and participates in the preservation of recurring revenue for each account.

Essential Functions:

  • Manage complex relationships, retain existing revenue, create and close new opportunities in BirchStreet’s Corporate Named Accounts through research of customer needs and presentation of BirchStreet’s products and services in an effective manner by:
    • Determining strategies & goals for each product and service at each account.
    • Develop and maintain account plans on key accounts as well as detailed plans for specific opportunities. Include such items as:
      • Value Proposition
      • Organization Chart
      • ROI on each Opportunity
      • Competitive Positioning
      • Relationship Strategy
  • Develop and close sales in a professional and effective manner by:
    • Meeting established sales quotas and revenue goals
    • Developing solutions proposals with an ROI for customers on products & services
    • Making presentations to executives, managers and users
    • Develop opportunities for the Enterprise Develop group which may be outside of BirchStreet’s traditional product and service offerings
    • Achieve minimum quarterly in-person sales calls to develop relationships and probe for future opportunities.
  • Participate in sales forecasting and planning in an effective manner by:
    • Researching, developing & maintaining long & short range sales plans
    • Producing regular forecast reports & quarterly plans for Manager’s approval
    • Quarterly and Monthly commits with an avg 80% accuracy.
    • Maintaining an up-to-date awareness of strategic plans and procedures to coordinate market plans
    • Monitoring, analyzing & communicating sales data, via contact management software, to contribute to product/service planning
Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

  • 7-10 years’ experience software sales
  • Experience managing Corporate Accounts and state-of-the-art product offerings
  • Individual should have a proven track record at meeting and exceeding sales and revenue goals
  • Ability to travel
  • Bachelor’s Degree in Business, Hospitality, or related preferred
  • Hospitality experience a plus

Location: East Coast or Mid-West US Region


Integration Solution Manager


Job Description:
The Integration Solutions Manager will ensure that the customer is delighted in deployment of their system integration needs within BirchStreet Procure to Pay Solution Platform. This is a customer facing role that will manage the integration needs with the client and project manage these needs with the integration’s development team.

KEY RESPONSIBILITIES:

  • Manage Integration projects during client deployment
  • Mentor new and existing team members in best practices and the implementation cycle requirements;
  • Work collaboratively with Global Service Delivery Team
  • Monitor and ensure adherence to the BirchStreet Systems implementation methodology;
  • Maintain high levels of client satisfaction;
  • Ensure accuracy and timely reporting of project status
  • Manage team productivity to ensure projects are on-time and within planned hours;
  • Be the liaison between integrations development team, third party and client project needs;
  • Enhance and enforce knowledge management participation;
  • Must have the technical skills needed to understand the project needs and how to communicate this to the integration’s development team
  • Contribute to knowledge management and process improvement initiatives.
  • Ensure integrations team members have a comprehensive understanding of the overall project deliverables;
  • Monitor weekly progress against stated project plan;
  • Serve as an escalation point and coach team through challenging implementation issues;
  • Monitor use of implementation methodology and toolkit for consistent practices and standards.
SKILLS /QUALIFICATIONS:

The following are the minimum qualifications for the Integration Solution Manager position:

  • 5-7 years of experience in an implementation/delivery environment;
  • Bachelor’s degree or equivalent experience;
  • Proven understanding of business drivers;
  • Strong problem-solving skills with the ability to persuade, negotiate and resolve conflicts
  • Excellent written and verbal communication skills
  • Advanced project management skills;

Location: East Coast or Mid-West United States


Solutions Delivery Manager – Mid-West


Job Description:
This individual will be responsible for overseeing delivery at multiple clients, managing engagements, and ensuring client satisfaction with a focus on BirchStreet Products and Solutions. This resource will support clients and internal teams to ensure delivery quality in a variety of exciting projects. We are looking for someone that exceeds at solving key business issues, and building solutions that will support their growth.

Job Responsibilities:

  • Be Responsible for creating and managing custom project plan timelines
  • Ensure delivery of projects, often with customizations, using Agile methodology
  • Ensure task completion in accordance to the Project plan and reviews Go live checklist
  • Prioritize and schedules client requests to ensure the most critical needs are completed in a timely manner
  • Work with customers and Product Management to gather and document requirements
  • Work cross functionally with other teams to ensure successful Solution Delivery
  • Manage project risks and ensure visibility to key account executives & stakeholders
  • Align training and support resources internally for customer go-live with new functionality
  • Work directly with clients to ensure deliverables fall within the applicable scope and budget
  • Attend meetings to represent the BirchStreet team when needed and lead customer summits and workshops
  • Prepare materials and system documentation to update project status to client and management
  • Provide leadership, consulting, technical and document assistance to the client’s business team
  • Represent and grow BirchStreet’s expertise and best practices in the hospitality-related industries
  • From time-to-time you may also be:
    • Required to travel to meet onsite with customers and prospects
    • Called upon to provide product demonstrations for new customer prospects, customer training, and prepare internal or customer-facing documentation for the products and services we offer.
    • Asked to assist with system testing, configuration and data loading
Required Qualifications:

The following are the minimum qualifications for the Solutions Delivery Manager position:

  • Former or current account management experience is strongly preferred as well as some technical background.
  • Proven expertise in the hospitality industry (accommodations/restaurants & bars) best practices and delivery excellence
  • Capacity to thoroughly understand the functional and technical aspects of complex systems.
  • Proficient business and technical experience, with a strong talent for enabling productive communication between groups.
  • Passion and proven talent for launching projects on-time, on-budget, and on-strategy.
  • Ability to seamlessly handle multiple projects at once.
  • Excellent written and oral communication skills.
  • Understanding of and experience in Agile methodology, experience with Jira is a plus
  • Understanding of and experience in compliance and quality assurance in regards to various delivery phases (i.e. estimation and scope planning, design and code reviews, test plan development, triage, various testing stages, formal reviews and signoffs)
  • Ability to manage client expectations, identify risks and recommend mitigation approaches, and manage issues with effective outcomes
  • Ability to be a liaison between developers and business
  • Expert in standard Project Management activities: creating and managing to a project plan, managing resources, scope, schedule, and budget, and status reporting

This is not a remote position, resource to be based out of the US Mid-West



Solutions Delivery Manager – East Coast


Job Description:
This individual will be responsible for overseeing delivery at multiple clients, managing engagements, and ensuring client satisfaction with a focus on BirchStreet Products and Solutions. This resource will support clients and internal teams to ensure delivery quality in a variety of exciting projects. We are looking for someone that exceeds at solving key business issues, and building solutions that will support their growth.

Job Responsibilities:

  • Be Responsible for creating and managing custom project plan timelines
  • Ensure delivery of projects, often with customizations, using Agile methodology
  • Ensure task completion in accordance to the Project plan and reviews Go live checklist
  • Prioritize and schedules client requests to ensure the most critical needs are completed in a timely manner
  • Work with customers and Product Management to gather and document requirements
  • Work cross functionally with other teams to ensure successful Solution Delivery
  • Manage project risks and ensure visibility to key account executives & stakeholders
  • Align training and support resources internally for customer go-live with new functionality
  • Work directly with clients to ensure deliverables fall within the applicable scope and budget
  • Attend meetings to represent the BirchStreet team when needed and lead customer summits and workshops
  • Prepare materials and system documentation to update project status to client and management
  • Provide leadership, consulting, technical and document assistance to the client’s business team
  • Represent and grow BirchStreet’s expertise and best practices in the hospitality-related industries
  • From time-to-time you may also be:
    • Required to travel to meet onsite with customers and prospects
    • Called upon to provide product demonstrations for new customer prospects, customer training, and prepare internal or customer-facing documentation for the products and services we offer.
    • Asked to assist with system testing, configuration and data loading
Required Qualifications:

The following are the minimum qualifications for the Solutions Delivery Manager position:

  • Former or current account management experience is strongly preferred as well as some technical background.
  • Proven expertise in the hospitality industry (accommodations/restaurants & bars) best practices and delivery excellence
  • Capacity to thoroughly understand the functional and technical aspects of complex systems.
  • Proficient business and technical experience, with a strong talent for enabling productive communication between groups.
  • Passion and proven talent for launching projects on-time, on-budget, and on-strategy.
  • Ability to seamlessly handle multiple projects at once.
  • Excellent written and oral communication skills.
  • Understanding of and experience in Agile methodology, experience with Jira is a plus
  • Understanding of and experience in compliance and quality assurance in regards to various delivery phases (i.e. estimation and scope planning, design and code reviews, test plan development, triage, various testing stages, formal reviews and signoffs)
  • Ability to manage client expectations, identify risks and recommend mitigation approaches, and manage issues with effective outcomes
  • Ability to be a liaison between developers and business
  • Expert in standard Project Management activities: creating and managing to a project plan, managing resources, scope, schedule, and budget, and status reporting

This is not a remote position, resource to be based out of the US East Coast



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