Join the BirchStreet Team!

Whether you are a recent grad or a seasoned professional, most of us want more than just a job. We want to add value, to be proud of what we accomplish, build a community, progress technology and find inspiration.

At BirchStreet, we strive to do all these things and more, but especially to be creative and challenged daily. Although we have been in business for 14 years, we often operate like a start-up, driven with energy to thrive and succeed. We don’t get by with taking the easy route, and it shows, with many Fortune 500 companies and brands using our software platform. We recognize that our employees are what build a prosperous business. We value differences, embrace versatility, strive for excellence and reward hard work. At the heart of our business, we are a technology company that designs, develops, uses and sells procure-to-pay software to help our customers operate successfully.

Our Benefits

BirchStreet Systems offers competitive compensation and comprehensive benefits including:

  • Group Health and Dental Insurance
  • Group Life Insurance
  • Vision Insurance
  • Accidental Death & Dismemberment Insurance
  • Short Term and Long Term Disability
  • 401K Savings Plan
  • Holiday Leave
  • Sick Leave

Career Opportunities

Project Manager Lead- India

Job Description:

The Project Manager Lead role is to manage a team of Project Deployment Managers (PDM) that implement Procure to Pay SaaS software for the Hospitality Industry. This individual should have a proven record in managing a team of 10+ senior resources. Must have excellent communication (written and verbal) skills and the ability to interact with customers and executive teams in the US.

Job Responsibilities:

  • Ensure that each project has clear goals and timelines.
  • Manage PDMs to deploy the projects in time and of quality.
  • Collaborate with cross-functional teams (development, product management, etc.) to ensure smooth delivery
  • Instill discipline in the PDM team to provide project estimation and planning, including for scheduling of cross functional team resource requirements.
  • Perform overall project risk and issue management and create processes for detailed tracking and mitigation planning.
  • Manage communications, providing formal and informal status updates both internally and externally.
  • Foster a project work environment that promotes productivity, innovation, and fairness.
  • Provide thought leadership, strategic insight, and clear communication (written and verbal) to team members on strategy.

Required qualifications:

The following are the minimum qualifications for Project Manager Lead position:

  • Demonstrated ability to lead and manage a team of 10+ people in a direct report structure.
  • Knowledge of project management principles and the ability to apply the principles, tools and techniques to develop/plan, manage or execute projects or workplans to ensure successful completion (e.g., on time, within budget).
  • A deep understanding of software development best practices.
  • Experience in deploying ERP or financial systems for the enterprise customers with ability to understand customer requirements and applying the technology to solve them.
  • Strong leadership skills, including the ability to inspire confidence in cross functional and executive teams to follow the recommended project direction.
  • Proficient business and technical experience, with a strong talent for enabling productive communication between groups.
  • Excellent written and oral communication skills.
  • Desirable experience with Consulting companies to deploy ERP/Financial systems.

You must be a world-class individual contributor to thrive at BirchStreet. We are looking for someone to lead and actively engage and not just manage a team.

This is not a remote position, candidate will based out of Noida, in New Delhi

Solutions Delivery Manager – East Coast


Job Description:
This individual will be responsible for overseeing delivery at multiple clients, managing engagements, and ensuring client satisfaction with a focus on BirchStreet Products and Solutions. This resource will support clients and internal teams to ensure delivery quality in a variety of exciting projects. We are looking for someone that exceeds at solving key business issues, and building solutions that will support their growth.

Job Responsibilities:

  • Be Responsible for creating and managing custom project plan timelines
  • Ensure delivery of projects, often with customizations, using Agile methodology
  • Ensure task completion in accordance to the Project plan and reviews Go live checklist
  • Prioritize and schedules client requests to ensure the most critical needs are completed in a timely manner
  • Work with customers and Product Management to gather and document requirements
  • Work cross functionally with other teams to ensure successful Solution Delivery
  • Manage project risks and ensure visibility to key account executives & stakeholders
  • Align training and support resources internally for customer go-live with new functionality
  • Work directly with clients to ensure deliverables fall within the applicable scope and budget
  • Attend meetings to represent the BirchStreet team when needed and lead customer summits and workshops
  • Prepare materials and system documentation to update project status to client and management
  • Provide leadership, consulting, technical and document assistance to the client’s business team
  • Represent and grow BirchStreet’s expertise and best practices in the hospitality-related industries
  • From time-to-time you may also be:
    • Required to travel to meet onsite with customers and prospects
    • Called upon to provide product demonstrations for new customer prospects, customer training, and prepare internal or customer-facing documentation for the products and services we offer.
    • Asked to assist with system testing, configuration and data loading
Required Qualifications:

The following are the minimum qualifications for the Solutions Delivery Manager position:

  • Former or current account management experience is strongly preferred as well as some technical background.
  • Proven expertise in the hospitality industry (accommodations/restaurants & bars) best practices and delivery excellence
  • Capacity to thoroughly understand the functional and technical aspects of complex systems.
  • Proficient business and technical experience, with a strong talent for enabling productive communication between groups.
  • Passion and proven talent for launching projects on-time, on-budget, and on-strategy.
  • Ability to seamlessly handle multiple projects at once.
  • Excellent written and oral communication skills.
  • Understanding of and experience in Agile methodology, experience with Jira is a plus
  • Understanding of and experience in compliance and quality assurance in regards to various delivery phases (i.e. estimation and scope planning, design and code reviews, test plan development, triage, various testing stages, formal reviews and signoffs)
  • Ability to manage client expectations, identify risks and recommend mitigation approaches, and manage issues with effective outcomes
  • Ability to be a liaison between developers and business
  • Expert in standard Project Management activities: creating and managing to a project plan, managing resources, scope, schedule, and budget, and status reporting

This is not a remote position, resource to be based out of the US East Coast


Sales Development Representative

BirchStreet Overview:

BirchStreet Systems is an Enterprise SaaS company in a hyper-growth phase. Headquartered in Newport Beach, California, company also has offices in Denver, Mexico, UK, India, China, Singapore and London. Over the past 14 years, BirchStreet has partnered with the largest Hospitality multi-national enterprises in the world to become the leading provider of procure-to-pay software in the industry. Today, BirchStreet is contracted with more than 14,000 properties in over 100 countries and has over 400,000 suppliers transacting through BirchStreet’s B2B Business network. The BirchStreet software is supported in 13 languages and transacts in 56 different currencies.

Job Description:

The Sales Development Representative (SDR) will work closely with marketing and sales to drive cohesive, well-planned sales strategies with the goal of developing new leads and ultimately new customers. The SDR’s role will be to seek new business opportunities by contacting and developing relationships with specifically targeted prospects. Finding, qualifying, and advancing targets to then turn over great prospects to Account Executives is job #1.

This individual must be an analytically driven, entrepreneurial, and creative problem solver who knows how to experiment, test, learn, and iterate. It is paramount that this person be resourceful and capable of achieving aggressive goals with ingenuity and resilience. A successful SDR will never give up until getting the right person’s attention at the right time to set the right meeting.

To be successful in this role, a candidate should have previous experience developing leads from marketing campaigns and meeting sales quotas. An SDR will use communication skills to cultivate strong relationships with customers, from first contact until we close the deal. Ultimately, the SDR will boost sales and contribute to our long-term business growth.

Job Responsibilities:

  • Qualifying inbound leads from marketing campaigns
  • Contacting potential clients through prospecting calls and emails to generate new leads
  • Presenting our company to potential clients
  • Setting up meetings or calls between prospective clients and Account Executives
  • Identifying client needs and suggesting appropriate products/services
  • Managing database of potential clients and contacts to ensure information is thorough and up-to-date
  • Achieving monthly targets for calls, leads generated, and ultimately completed sales
  • Reporting to sales management on (weekly/monthly/quarterly) sales results
  • Staying up-to-date with new products/services and new pricing/payment plans
  • Proactively seeking new business opportunities in the market
Required Skills & Experience: (Candidates with all of the following attributes, please apply).

  • Proven work experience as a Sales Development Representative, Sales Account Executive or similar role
  • Hands-on experience with multiple sales techniques (including prospecting calls)
  • Track record of achieving sales quotas
  • Experience with CRM software (e.g. Salesforce)
  • Familiarity with MS Excel
  • Understanding of sales performance metrics
  • Bachelor’s degree
Personal Attributes

  • Executive interaction skills, with excellent verbal and written communications
  • Ability to deliver engaging presentations
  • Strong attention to detail and strong time-management skills
  • Ability to bounce back from challenges; resilient
  • Great team player who works well with leadership and teams
  • Collaborative, hardworking problem solver who leads by example
  • Hungry and self-motivating, self-aware, self-disciplined, self-improving, independent, proactive
  • High integrity, knowing right from wrong; fully invested in doing the right thing at all times
  • A true love for Customer Success; a customer struggle is your struggle
  • Genuine interest in new technology and our key verticals (e.g., hospitality industry)
  • Fit into a high-growth, entrepreneurial culture that requires teamwork and significant interaction with employees at all levels.
  • Believe the BirchStreet vision and mission and attack everything through the mindset of achieving it

Customer Success Manager

Description

BirchStreet is building a team of individuals committed to the overall success of our customers. The BirchStreet Customer Success Manager will own the lifetime relationship with customers, with focus on increasing adoption, nailing retention, and maintaining satisfaction. Bottom line, Customer Success ensures customers reap the BirchStreet solution value proposition.
The BirchStreet Customer Success Managers will consult with customers to align business and systems needs to help drive deliverables and understand their business requirements. Customer Success Managers know the best practice usage of the solution and persuade our customers to use them in a fashion that defines success.

Job responsibilities : (Candidates with all of the following attributes, please apply).

  • Act as an extension of the customer, being a proactive evangelist within the organization and the corporate drive towards accomplishment of their defined goals and objectives for adoption, CAP’s, KPI’s, potential product expansion
  • Develop and maintain strong relationships at project, internal sponsor and executive levels
  • Drive strategic goals, oversee technical and functional specifications, and generate and maintain detailed implementation plan in partnership with Project Managers
  • Establish a trusted/strategic advisor relationship with each assigned customer team and drive continued & expanded use of our products and services to increase customer satisfaction and highest value
  • Orientation on providing help, support, best practice, and training: 50% should come from individual efforts and 50% by working through the deep bench of the BirchStreet professional teams
  • Be responsible for overall project SOWs and project property level agreements
  • Manage and review program timelines, status, milestones and risks
  • Lead cross-functional global teams and associated implementation work streams
  • Coordinate activities across other areas that may impact the program
  • Provide governance to monitor/drive stakeholder management and communications
  • Develop, prepare, and nurture customers for advocacy and reference-ability
  • Work to identify and/or develop upsell opportunities
  • Program manage account escalations with a solutions oriented approach
  • Accountable for developing Customer Success strategies aligning their core business strategies to our overarching corporate goals and direction
  • Work with marketing to present relevant materials i.e.: case studies, white papers, ROI calculations, etc. that are relevant to the customer’s future goals
  • Help define, design, and deploy customer standards and playbook for success that would include specific strategies relevant to best practices etc.
  • Make sure that all pertinent information is reported back and documentation attached to the customer’s account record in CRM

Solution Strategist (Solution Consultant/Solution Engineer)

Description

The Solution Consultant (SC) is responsible for establishing and executing the pre-sales strategy to close new business and increase revenue. The SC is an integral part of the sales function and is involved in most stages of the enterprise sales process. The SC must understand business issues, identify solutions and translate those into demonstrations and presentation materials that can be used to help articulate the value, BirchStreet solution(s) can deliver to prospects and current customers.

Job responsibilities:

  • Engage with customers/prospects in understanding their business goals, solution objectives.
  • Build and conduct product demonstrations, solution workshops, due diligence studies with customers.
  • Respond to RFP/RFI from customers.
  • Work closely with the field sales team and support in Go-To-Market activities.
  • Contribute to industry/trade event participation, presentations, white papers, analyst briefings.
  • Engage with Product Engineering to prepare solution demos.
  • Engage with Product Management to feed feature requirements from customers/market.
  • May manage/mentor staff in these areas of responsibility.
  • Assist in Competitive Intelligence and Positioning, including win loss reviews
  • Create best-practice demo scripts for each solution area
  • Provide first level Discovery and Scoping for Opportunities which require significant new functionality or customization
Required Skills & Experience: (Candidates with all of the following attributes, please apply).

  • A minimum of 10+ years of related industry experience with at least 5 years in pre-sales capacity for products or enterprise solutions.
  • Deep experience in enterprise applications designing solutions, putting together value propositions and building business cases.
  • Ability to engage with diverse audiences from business users to CXOs.
  • Quick learner, ability to multi-task and work under pressure and work with geographically distributed teams.
  • Proficient in presentations, written and verbal communication.
  • Any domain or IT experience in procurement, Inventory Management, AP Automation in Hospitality or Gaming/Casinos or Restaurant’s advantage.

Marketing Communications Manager

Description

Marketing communication includes advertising, direct marketing, branding, website, online presence, printed materials, sales presentations, sponsorships, trade show materials and more.

Job responsibilities:

  • Develop strategic communications planning for promotion and dissemination of corporate and marketing content
  • Develop corporate promotions and communications liaising with other departments and the Management Team.
  • Create and improve and optimize web communication for SEO and organic and keyword search
  • Manage corporate branding and guidelines for amplifying visual identity
  • Develop/maintain social media profiles and quality content on Twitter, Facebook, and LinkedIn.
  • Develop other, relevant social media outlets to support and expand our digital presence
  • Create press releases and nurture PR and AR programs
  • Obtaining necessary consent and providing final approval on all marketing collateral, products and promotions

Areas of Focus:
Marcom
o Company-wide Marketing and communication style guide.
o PR/AR

• Campaigns Marketing
o VITO letters
o Product Collateral
o Website revamp and modernization
o Brand consistent PowerPoint templates

• Social Media Marketing
o Blogs
o LinkedIn, FB, Twitter

  • Qualifications
    • 5+ years of experience in Digital Marketing with a focus in content development and/or reporting, knowledge of Search Engine Marketing (SEM)
    • Expert knowledge in the latest in digital and social media technology and channels and how to best leverage for marketing programs as part of an overall social business strategy
    • Excellent project and deadline management skills
    • Proficiency in MS Office, Adobe Suite
    • Copywriting and copyediting
    • Strong working knowledge of HTML, Word Press
    • Email Campaign systems, Facebook, Twitter, YouTube, and Instagram

Product Manager-Partner and Suppliers Product Management Team

Description

BirchStreet is looking for an experienced Product Manager with background in one or more of the following; B2B Procure-to-Pay, Inventory, Direct Materials and Order-to-Cash software solutions. Additional experience in the Hospitality industry within hotels, restaurants, casinos and clubs is also desired. This role will expand the BirchStreet Product Management team and will focus on features for Suppliers and Partners within the BirchStreet Network solutions. The business focus will be to expand the current Order to Cash business services, integration as a product and business automation solutions. Additionally, this role will focus on product management processes such as the creation of design specifications, coordinating market needs, development of roadmaps and presentation development/deliver to customers and key stake holders.

The Product Manager’s primary responsibility will include but is not limited to managing the existing solutions for Suppliers and Partners, yearly roadmap for new products, managing readiness and delivery for new products and features, and managing the day to day enhancement requests to the standard Supplier and Partner product capabilities. In addition to managing roadmap processes and creation of new features and products the Product Manager will be responsible for assessing market priorities, competition and customer requirements. The Product Manager is responsible for communicating these to development and to appropriate business team.

This position is based out of the Newport Beach, California office and reports into the Product Management and Business Network organizations.

Some travel (20% or less) may be required for purposes of new product requirements gathering, providing subject matter expertise for existing business or software needs, and or customer presentations and demos.

Responsibilities:

  • Establishing and executing appropriate Product Management methods and processes within the context of existing BirchStreet methods.
  • Development and delivery of business case presentations and pitch decks that support the creation of new products and features.
  • Creation of Product/Functional Requirements Documents (PRD/FRD’s)
  • Ability to gather market requirements, general feature and product feedback, present in an organized manager such as powerpoint or other methods.
  • Manage customer facing and internal projects to develop and deliver new products and features.
  • Create documentation, create high level designs/mock ups and liaise with Development to get detailed specifications and designs.
  • Manage and prioritize buyer and supplier customers and internal team requests for enhancements to existing products and features.
  • Follow up on outstanding product development requests to ensure they are being delivered on time as requested.
  • Coordinate with the Project Management team to develop deployment and configuration approaches along with readiness and product release strategies.
  • Support the Sales & Marketing Team to provide demos & documentation of new functionality as well as pricing and marketing materials.
  • Coordinate with the Documentation & Training team to support the development of new training materials.
  • Work with the Support Team to understand troubleshooting of new products and features.
  • Help the sales team with RFP/RFI and other proposals with technical questions.
  • Assist in the creation and management of the sandbox environments for the sales team to ensure proper functionality for supplier and partner products.
  • Present publicly at marketing events and other market facing shows as needed.
Required Skills & Experience: (Candidates with all of the following attributes, please apply).

  • 5+ years experience in a Product Management role or equivalent.
  • 10+ years experience within Procurement and/or Order Management
  • Previous experience in consulting, computer science, information system or other software related development position.
  • Excellent presentation and interpersonal communication skills.
  • Excellent attention to detail, organizational, and follow-up skills.
  • The ability to understand technology and relay it in simple business language.
  • Ability to manage projects and drive delivery within committed timelines.
  • Strong skills in configuring and/or training technology applications.
  • Demonstrated proficiency in Word, Excel, PowerPoint and other “Office” products
  • Strong verbal and written English language

Nice to Have:

  • Previous experience within software company major plus.
  • Knowledge and track record of hotel, restaurant, and/or casino business operations.
  • Experience with Procurement, Invoice, Pay, Finance and/or Inventory process background.
  • Experience building products within a partnership model.
  • Experience with Supplier Order to Cash processes a plus.
  • BirchStreet software exposure and experience
  • Multi-lingual a plus

Personal Attributes:

  • Positive attitude and easy to work with but capable of driving projects to conclusion.
  • Business case and ROI mindset when designing products and features
  • Genuine interest in the hospitality industry and other verticals we are targeting.
  • A true love for Customer Success, value driven
  • Get it done attitude
  • Self-started who takes responsibility for market success of products
  • Creative, organized, and analytically driven.


Supplier Adoption Implementation Specialist Technical Services Team

Overview

Date Posted
12/1/16
Job Code
SA2016
City
Newport Beach, CA
Country
United States
Job Type
Entry-Level, Regular, Full-Time
Description

BirchStreet is a best in class, leading, global provider of cloud-based Procure-to-Pay (P2P) solutions for the hospitality industry. We are experiencing rapid growth and are adding several new members to our Implementations team. This team is charged with implementing vendors into BirchStreet for new and existing customers. The Supplier Adoption Implementation Specialist’s primary role is to onboard vendors into BirchStreet Systems and to provide technical assistance to the vendors & internally regarding the supplier side of BirchStreet Systems.

Duties:

The Supplier Adoption Implementation Specialist will perform the following job duties from the corporate office in Newport Beach, CA:

  • Assisting in the collection of vendor catalogs
  • Importing vendor catalogs and creating vendor companies
  • Configuring the exposure of catalogs to BirchStreet clients
  • Collecting and validating setup data, primarily through Excel spread-sheets
  • Working with Project Managers and clients on catalog requirements
  • Writing of documentation, emails and other written materials used in the implementation process
  • Interact with vendors and implementation team members during the implementation
  • Accessing and reviewing databases (Oracle) using SQL statements and other database tools
  • Testing supplier integration ordering sites with vendors and clients
Required Skills & Experience: (Candidates with all of the following attributes, please apply).

The following are the minimum qualifications for the Implementation Specialist position:

  • Excellent communication skills and attention to detail
  • MS Office products (Word, Excel, PowerPoint)
  • Strong knowledge of Excel
  • Familiarity using SQL a plus
  • Any experience with eProcurement systems a plus
  • Ability to speak additional languages is a plus

The position is based in our Newport Beach, California headquarters. Limited travel may be required.


Implementation Specialist Technical Services Team

Overview

Date Posted
12/1/16
Job Code
IS2016
City
Newport Beach, CA
Country
United States
Job Type
Entry Level, Regular, Full-Time
Description

The Implementation Specialist’s primary role is to provide technical assistance to the technical services team during the deployment of BirchStreet’s software applications for new and existing customers. Your responsibilities will include:

  • Assisting in the collection of business requirements
  • Translating requirements into system configurations
  • Configuring the system for new customers
  • Collecting and validating setup data, primarily through Excel spread-sheets
  • Accessing and updating databases (Oracle) using SQL statements and other database tools
  • Working with Product Development, QA and customer Support to provide input on customizations and new product features
  • Writing of documentation, emails and other written materials used in the implementation process.
  • Interact with customers and implementation team members during the implementation.
Required Qualifications

The following are the minimum qualifications for the Implementation Specialist position:

  • B.S. in Information Technology / Computer Science (or related fields) or equivalent experience
  • Working knowledge of SQL query and MS Office products (Word, Excel, PowerPoint)
  • Familiarity using VBA Scripts is a plus
  • Any experience with eProcurement systems a plus
  • Excellent communication skills and attention to detail
  • Ability to speak additional languages is a plus

The position is based in our Newport Beach, California headquarters. Limited travel may be required. Local candidates only.


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