Join the BirchStreet Team!

Whether you are a recent grad or a seasoned professional, most of us want more than just a job. We want to add value, to be proud of what we accomplish, build a community, progress technology and find inspiration.

At BirchStreet, we strive to do all these things and more, but especially to be creative and challenged daily. Although we have been in business for 14 years, we often operate like a start-up, driven with energy to thrive and succeed. We don’t get by with taking the easy route, and it shows, with many Fortune 500 companies and brands using our software platform. We recognize that our employees are what build a prosperous business. We value differences, embrace versatility, strive for excellence and reward hard work. At the heart of our business, we are a technology company that designs, develops, uses and sells procure-to-pay software to help our customers operate successfully.

Our Benefits

BirchStreet Systems offers competitive compensation and comprehensive benefits including:

  • Group Health and Dental Insurance
  • Group Life Insurance
  • Vision Insurance
  • Accidental Death & Dismemberment Insurance
  • Short Term and Long Term Disability
  • 401K Savings Plan
  • Holiday Leave
  • Sick Leave

Career Opportunities
Open Positions

  • Product Manager-Partner and Sell Side
  • Supplier Adoption Implementation Specialist
  • Implementation Specialist
  • Software Project Manager

 


Product Manager-Partner and Sell Side Product Management Team

Description

BirchStreet is embarking on a new initiative to create a portfolio of new products for the partners suppliers (who are sellers) transacting with hotel buyers via the BirchStreet Business Network. This role will view this persona as a new customer type and innovate new and highly valuable capabilities.

A Product Manager’s responsibility includes, but is not limited to, managing the yearly Roadmap for new products, managing projects for new products and features, and managing the day to day enhancement requests to the standard product capabilities.

The Product Manager will work with Ownership, Sales and Project Management to identify planned Roadmap products to be delivered for the year. Working directly with the customers and internal teams, the Product Manager will gather and document business and system requirements needed for Development of the Roadmap products. This role will also be responsible for providing testing, training, documentation, demonstrations, deployment strategy and pricing consultation of the products for prospective customers, Sales, Project Management, Training and Support as needed.

Some travel may be required for purposes of new product requirements gathering, providing subject matter expertise for existing business or software needs, and or sales demos for prospective customers.

Responsibilities:

  • Work with Ownership, Sales, and Project Management to identify need for new Roadmap features and products
  • Manage customer facing and internal projects to deploy strategic new products and features
  • Document requirements, create high level designs/mock ups and liaise with Development to get detailed functionality designed and developed
  • Manage customer and internal team requests for enhancements to existing products and features
  • Follow up on outstanding product development requests to ensure they are being delivered on time as requested
  • Work with the Development team to configure, test and report bugs for new functionality
  • Coordinate with the Project Management team to develop product release strategies
  • Support the Sales & Marketing Team to provide demos & documentation of new functionality as well as pricing and marketing materials
  • Coordinate with the Documentation & Training team to develop new training materials
  • Work with the Support Team to understand troubleshooting of new features
  • Provide product demonstrations to prospective customers
  • Help the sales team with RFP and other proposals with technical questions
  • Test the sandbox environments for the sales team to ensure proper functionality

 

Required Skills & Experience: (Candidates with all of the following attributes, please apply).

  • 3+ years of experience in a Product Management role or equivalent.
  • You must be based in the BirchStreet Newport Beach office daily.
  • Big plus: Knowledge and track record of hotel, restaurant, and or management groups operations. Familiarity of the hospitality supply chain, finance, and procurement and systems.
  • It would be nice to have experience with partner and sell-side B2B eCommerce technologies. That said we are looking for the best candidate, and we expect this candidate can learn the B2B eCommerce industry.
  • Hardworking and dedicated to continuous improvement
  • Outgoing personality with excellent interpersonal, oral and presentation communication skills
  • Great customer management and communication skills
  • Excellent attention to detail, organizational, and follow-up skills
  • The ability to understand technology and relay it in laymen’s language
  • Ability to manage projects and drive delivery within committed timelines
  • Strong skills in configuring and/or training technology applications
  • Technology or finance sales background
  • Entrepreneurial spirit with forward thinking and teamwork orientation
  • Project Management experience a plus
  • SQL, Access or other DB knowledge a plus
  • Demonstrated proficiency in Word, Excel, PowerPoint and other “Office” products
  • Willingness and ability to travel (US and international) as required
  • BirchStreet experience a plus

Personal Attributes:

  • Genuine interest in the hospitality industry and other verticals we are targeting.
  • A true love for Customer Success; a customer struggle is your struggle.
  • You believe in the vision and mission and attack everything through the mindset of achieving it.
  • You are hungry and self-motivating, self-aware, self-disciplined, self-improving, independent, proactive, and act like a leader.
  • You don’t wait to be told what to do, and if you see something that needs to be done you act.
  • You have high integrity, know right from wrong and are fully invested in doing the right thing at all times. You keep your word, follow through, and do what you say you will do.
  • You can feel the heartbeat of the organization. Others trust you and share with you.
  • You prioritize the “needle movers” and then maniacally focus on getting those things done.
  • You don’t wait, you escalate internally or within the customer to get action.
  • You are smart and can think at multiple levels of abstraction.
  • Creative, organized, and analytically driven.
  • Good judgement & Transparent.
  • Admit when you are wrong, quickly fix it, and move on.
  • Resourceful and High energy.
  • Willing to push the envelope and problem solve through critical thinking.
  • You can take translate high level objectives with ambiguity into concrete tasks & action plans.
  • You know the limitations of email and communicate verbally or face to face when necessary.
  • Your team loves working for you; your colleagues love working with you; your manager loves having you on their team.
  • You are enthusiastic about new technologies, industries and business models.
  • You can set operational targets and manage a cross-functional effort to achieve them.
  • You motivate others; you communicate clearly; you inspire your coworkers.
  • You are a collaborative, hardworking, problem solver, who leads by example.
  • You fit into a high-growth, entrepreneurial culture that requires teamwork and significant interaction with employees at all levels.
  • You possess the gravitas and executive presence necessary to work through all levels within the organization (internal and external) to have challenging conversations.


 


Supplier Adoption Implementation Specialist Technical Services Team

Overview

Date Posted
12/1/16
Job Code
SA2016
City
Newport Beach, CA
Country
United States
Job Type
Entry-Level, Regular, Full-Time
Description

BirchStreet is a best in class, leading, global provider of cloud-based Procure-to-Pay (P2P) solutions for the hospitality industry. We are experiencing rapid growth and are adding several new members to our Implementations team.  This team is charged with implementing vendors into BirchStreet for new and existing customers. The Supplier Adoption Implementation Specialist’s primary role is to onboard vendors into BirchStreet Systems and to provide technical assistance to the vendors & internally regarding the supplier side of BirchStreet Systems.

Duties:

The Supplier Adoption Implementation Specialist will perform the following job duties from the corporate office in Newport Beach, CA:

  • Assisting in the collection of vendor catalogs
  • Importing vendor catalogs and creating vendor companies
  • Configuring the exposure of catalogs to BirchStreet clients
  • Collecting and validating setup data, primarily through Excel spread-sheets
  • Working with Project Managers and clients on catalog requirements
  • Writing of documentation, emails and other written materials used in the implementation process
  • Interact with vendors and implementation team members during the implementation
  • Accessing and reviewing databases (Oracle) using SQL statements and other database tools
  • Testing supplier integration ordering sites with vendors and clients
Required Skills & Experience: (Candidates with all of the following attributes, please apply).

The following are the minimum qualifications for the Implementation Specialist position:

  • Excellent communication skills and attention to detail
  • MS Office products (Word, Excel, PowerPoint)
  • Strong knowledge of Excel
  • Familiarity using SQL a plus
  • Any experience with eProcurement systems a plus
  • Ability to speak additional languages is a plus

The position is based in our Newport Beach, California headquarters. Limited travel may be required.


Implementation Specialist Technical Services Team

Overview

Date Posted
12/1/16
Job Code
IS2016
City
Newport Beach, CA
Country
United States
Job Type
Entry Level, Regular, Full-Time
Description

The Implementation Specialist’s primary role is to provide technical assistance to the technical services team during the deployment of BirchStreet’s software applications for new and existing customers. Your responsibilities will include:

  • Assisting in the collection of business requirements
  • Translating requirements into system configurations
  • Configuring the system for new customers
  • Collecting and validating setup data, primarily through Excel spread-sheets
  • Accessing and updating databases (Oracle) using SQL statements and other database tools
  • Working with Product Development, QA and customer Support to provide input on customizations and new product features
  • Writing of documentation, emails and other written materials used in the implementation process.
  • Interact with customers and implementation team members during the implementation.
Required Qualifications

The following are the minimum qualifications for the Implementation Specialist position:

  • B.S. in Information Technology / Computer Science (or related fields) or equivalent experience
  • Working knowledge of SQL query and MS Office products (Word, Excel, PowerPoint)
  • Familiarity using VBA Scripts is a plus
  • Any experience with eProcurement systems a plus
  • Excellent communication skills and attention to detail
  • Ability to speak additional languages is a plus

The position is based in our Newport Beach, California headquarters. Limited travel may be required. Local candidates only.


 


Software Project Manager Project Management Team

Overview

Date Posted
12/2/16
Job Code
PM2016
City
Newport Beach, CA
Country
United States
Job Type
Entry Level, Regular, Full-Time
Description

BirchStreet is a leading, global provider of cloud-based Procure-to-Pay (P2P) solutions for the hospitality industry with thousands of customers in over 100 countries connecting to over 400,000 suppliers. We are experiencing rapid growth and are adding several new members to our Project and Account Deployment team. This team is charged with deploying new customer implementation projects.

Responsibilities:

As a Software Project Manager at BirchStreet, you will have the primary responsibility for deploying our software solution across our customer’s multiple locations, typically hotels. This involves working internally and externally coordinating tasks, arranging the implementation schedule with internal Technical Services and Training departments and ensure the successful implementation. Knowledge of software and business applications is essential to this position.

This includes:

  • Business / Needs analysis
  • Gathering customer requirements and coordinating activities during implementation
  • Establishing and maintaining timelines for implementation projects
  • Scheduling customer deployment with internal technical team, while effectively managing the process
  • Assisting with training and initial support for customers
  • Identifying potential issues and resolutions to mitigate risks
  • Identifying opportunities for process improvement based on best practices
  • Managing all stages of the project life cycle from pre-sales to post implementation
  • Ability to work with multiple customer accounts at the same time.
Required Qualifications

The following are the minimum qualifications for the Software Project Manager position:

  • B.S. in Business or Finance (related fields acceptable) or equivalent experience
  • 3-5 years of experience in programming and/or deploying business applications (Accounting, ERP, Retail, etc.)
  • Working knowledge of SQL query and MS Office products (Word, Excel, PowerPoint)
  • Any experience with eProcurement systems a plus
  • Excellent communication and interpersonal skills and attention to detail
  • Ability to work directly with customers
  • Knowledge of software applications is a must
  • Ability to perform under pressure
  • Bilingual is a plus

This position is based in our Newport Beach, California headquarters. Our applications are cloud-based and therefore, most of our implementation work is done in our offices in California. However, limited travel may be required. Local candidates preferred.

To Apply:

Send cover letter, salary requirements and resume.


If this sounds like the type of team and environment you would like to work in, please email your resume to us at careers@birchstreet.net.


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