Technical Account Manager

Monday, August 16, 2021

BirchStreet is a leading, global provider of cloud-based Procure-to-Pay (P2P) solutions for the hospitality industry with thousands of customers in over 78 countries connecting to over 200,000 suppliers. We are growing and we are looking forward to add several Technical Account Managers. This team is charged with managing the customer health post-implementation.

The Role:

 As a Technical Account Manager at BirchStreet, you will be responsible for working directly with the Customer and the Customer Success Managers post-implementation to address recurring production issues or trends, provide technical guidance to customers and best position process and system automation for long-term success.

To be successful as a Technical Account Manager, you should have excellent technical skills and knowledge, as well as interpersonal skills. By working with Support and other delivery departments to resolve customer requirements and escalations.

 

Duties and Responsibilities:

 

Required Qualifications:

The following are the minimum qualifications for the Technical Account Manager position:

This position is remote. Our applications are cloud-based and therefore, most of the work will be performed remotely. However, limited travel may be required.

To Apply:

Send cover letter, salary requirements and resume.

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