“BirchStreet brings structure to our process. We have PO approval process, PO management, inventory management, product management and interaction between hotels and suppliers. This is essential for AccorHotels, especially in North America. So far we have partnered with BirchStreet for 10 years; they’ve always supported us in everything we’ve done and the platform brings efficiency, good savings and automatic updates to inventory – we probably do around US$150mn of annual spend through the BirchStreet platform.

Sebastian BrunelChief Procurement Officer, North AmericaAccor/Fairmont

HT Magazine published: “Starwood Hotels & Resorts Worldwide was selected as an Enterprise Innovator for its development of a global standard for a hotel-based electronic procure to payment system. The endeavor was undertaken in order to enable consistent and efficient spend visibility, financial controls, accounts payable automation, information technology support, supplier tracking, and overall hotel operations. This entailed consolidating information from more than 12 different systems globally into one cloud-based system. Just one year into the anticipated three years it will take for full deployment, the company is already forecasting metrics of productivity gains between 10% and 30%, a 25% reduction in cycle time and 30+% invoice process efficiencies.”

“Starwood Hotels & Resorts is honored to be recognized by Hospitality Technology for its successful efforts and achievements in creating and implementing a global standard for a hotel-based electronic procurement to pay system. By leveraging the collective strength of the Starwood System — linking finance, procurement, operations and business intelligence — Starwood’s Procure 2 Pay Solution enables our hotels to run robust reports to enable better and faster decision making.”

Tad WampflerSenior Vice President and Chief Chain Supply OfficerStarwood Hotels & Resorts

omni logo
“In searching for the best, seamless, integrated cloud procure-to-pay solution, BirchStreet met every criteria we had, and more. On top of that, the price was right. Now, after years of working on their platform, we have exceeded our goals and have a system that provides tremendous visibility into our purchasing business processes and spend.
“With BirchStreet, we now have a comprehensive view of all spend from a corporate level and at a property level. We have achieved remarkable transparency and visibility into nearly every item and service purchased at every location. Our spend management performance is now easy to track, report and analyze to make continuous operational improvements.”

Jim KuthyVP of Procurement and Capital FinanceOmni Hotels


“The implementation of BirchStreet in our properties around the globe has created improvements in our control procedures, supplier management, spend analytics, shared services activities and, not to be underestimated in terms of its impact, a heightened awareness amongst all users of the impact of their procurement activities, helping to drive improved practices at all levels of procurement. ” 

Four Seasons Hotels and Resorts

peninsulahotels logo
“It’s so easy to just look at the Project screen. I don’t have to keep multiple budgets in multiple spreadsheets anymore. The entire project is automated and in one central place. The amount of time saved is mind boggling.
The BirchStreet platform is great! I’m happy with it and would select the products again if I had the chance.” 

Matt O’Maley Director of PurchasingThe Peninsula Chicago

 Marriott International awarded BirchStreet “2013 Technology Partner of the Year.”

Some operators are pushing to make this more efficient. Marriott is working to integrate its BirchStreet procurement and recipe management solutions across North America. “In addition to easy organization-wide access to nutrition data, the BirchStreet technology links with vendors, so if I’m doing a crab cake dinner, I automatically know the price of crab,” says John Huppman, senior manager, culinary operators, global recipe database administration for Marriott International. He is also able to use the system to see opportunities for savings. “It provides a better picture of financial position day to day, so decisions can be made to shore up spending,” he adds.

[Hospitality Technology, 2017]

Marriott International

DTG logo-current
“I like the reporting for both accounting as well as purchasing. The Daily Receiving Report allows us to view the daily food costs, beverage cost and manage orders more efficiently. The bottom line is that we are more efficient with our internal controls because of the BirchStreet system.”

Kevin Irvin, Director of PurchasingDowntown Grand Las Vegas Hotel & Casino

delaware north new logo
“We immediately saw that the soft savings – time and efficiency – involved with using BirchStreet have met and exceeded our expectations. We are anticipating getting hard cost savings within the next month. Our operations and business processes have significantly improved by using the BirchStreet platform.”

Stephen Eden, Director, Culinary and Hospitality CouncilDelaware North Companies

clubcorp logo124x67
“We have more visibility and accountability with increased financial progress by using BirchStreet. BirchStreet Recipe Management System has automated the way we do business, saving us time, reducing expenses and enhancing the quality and consistency of our culinary program.”

Jeff Zimmerman, Director of Culinary DevelopmentClubCorp Holdings, Inc.

“We needed to meet brand requirements and wanted to capitalize on our buying programs and rebates. BirchStreet showed us that their procure-to-pay system had flexibility, scalability and more functionality than competing systems.” 

Justin Harkey, Corporate Director of Food & BeverageFirst Hospitality Group


“BirchStreet fit the requirements and understood what we wanted. Using BirchStreet, we now have flexibility and agility to operate better and faster. The BirchStreet team is great and the tool is helping us be more agile.” 

Jane Freiman, Director of Campbell’s Consumer Test Kitchen (Retail division)Campbell Soup Company

“BirchStreet saved us time and money, but using the system has also made us money.”


Anita Shaffer, Global Nutrition Program ManagerCampbell Soup Company

“AccuBar is highly favored by our operators at Royal Palm Yacht and Country Club because of its business adaptability while maintaining needed controls. And with BirchStreet being our main system for procurement as well, I think this is a brilliant acquisition that helps both vendors and customers. This is a win-win for RPYCC as an operator utilizing both systems in standardizing its business efficiencies.” 

Jamison MaoRoyal Palm Yacht & Country Club

“Using BirchStreet and AccuBar, the Balboa Bay Club processes have gained efficiencies that have impacted our bottom line. Now that they are coming together, it will be even easier to take advantage of their benefits. As the market leader, we recommend other hotels and restaurants to take a look.” 

Danette Perrotta, Director of FinanceBalboa Bay Club

“When I joined HHM last year, we had already bought, paid for and implemented another system, but we decided to shut it down. We knew that BirchStreet had experience and proven leadership and provided the right functionality, so it was worth the change. In addition, I knew they could integrate into our ERP system, valued security and were cloud based, so we could access one centralized system from Corporate or at each property. Most importantly, the functionality was there for our business needs and processes.” 

Joseph Klam, Executive VP of Financial ServicesHHM

“With BirchStreet, we now have visibility into buying the right item at the right price from the right supplier. This will improve compliance for both our Buyers as well as Suppliers. That being said, we have begun to see a shift of purchasing habits by limiting exposure to the right suppliers and items, and being able to flag those items. That change gives us an additional savings of about 15% off all the items that are now being purchased on-contract, versus paying street price. With simply looking at our planned savings for eProcurement and buying more through our Avendra programs, we will achieve ROI in 6 to 9 months, which will impact our bottom line by 2.5%. As noted before, this will increase over time as we ramp up both compliance, efficiency and AP savings.” 

Bobbie Carey, Director of Purchasing SystemsHHM

“Best Western is thrilled to partner with BirchStreet Systems to advance our procurement process. We continue to look for new ways to enhance support for our members, and I’m confident this platform’s simplified and streamlined approach will be of great value.” 

Ron Pohl, Senior Vice President of Brand ManagementBest Western Hotels & Resorts

“Simply knowing the true cost of goods in invaluable to us and helps us make accurate, insightful business decisions.”

Julie JacoPurchasing ManagerDelaware North Companies

“We were particularly impressed with BirchStreet’s expertise in the hospitality and food service industries.”

Anne HanchHyatt Hotels Corp

“BirchStreet will enable us to streamline operations at our properties nationwide.”

Bruce HoffmannMarcus Hotels and Resorts

“BirchStreet’s special F&B features and existing supplier relationships allow quick implementation.”

Jim KuthyOmni Hotels

“One of the biggest benefits was that BirchStreet was a cloud-based system, customizable and made our operation process easy. No licenses were needed. In addition, we wanted the students to use the system as an educational tool.”

Raymond G. Esquibel, Sr.Purchasing SpecialistFrancis Tuttle Technology Center

The bottom line is that we are more efficient with our internal controls because of the BirchStreet system.

Kevin IrvinDirector of ProcurementDowntown Grand Las Vegas Hotel & Casino

BirchStreet’s eProcurement solution not only outshines the competition in features and functionality, but also exceeds alternative solutions in its affordability.

InterContinental Chicago

The AP Clerk loves the invoice feature in the 3-way auto-matching functionality.

Amanda BurchettSenior Accountant IISouthland Park Gaming and Racing

“We have a solid relationship with BirchStreet. They are customer-focused, meet our needs and are flexible, as well as having the right technology for our company.”

Jim KuthyVP of Procurement & Capital FinanceOmni

“The Approval Workflow feature makes me more knowledgeable and helps eliminate mistakes. I have used other solutions and they don’t compare to BirchStreet.”

Matt O'MaleyDirector of PurchasingThe Peninsula Chicago

“We can’t put a cost on the value of having a single repository that houses taxonomy and nutrition, but we know that our current Recipe Management system is highly beneficial.”

Jane FreimanDirector of Campbell’s Consumer Test Kitchen (Retail division)Campbell Soup Company

“With BirchStreet, I have finally found the perfect inventory management solution for the Club. The new acquisition with AccuBar can only make an already great offering better!”

Marvin JonesGeneral ManagerSan Antonio Country Club

“I knew from being in the industry that there was a lot of good word of mouth about BirchStreet and it created better efficiency and streamlined processes.”

William BradyPurchasing Manager Commerce Casino

“While at Fairmont Hotels & Resorts, I was the hotel ‘champion’ and installation lead for BirchStreet. We went from a paper based Requisition and Purchase Order system to a completely automated BirchStreet managed system. The differences were amazing, BirchStreet offers the ability to build clean workflows and approvals. We also gained clear visibility into all past orders and account balances. In hospitality, it can be sometimes difficult to obtain time sensitive approvals for food & beverage orders, and an administrator is needed to re-route orders, which is a necessary audit requirement, but sometimes hard to manage. We had a very good set of trainers for the initial set-up”

Jay PorterPurchasing ManagerUniversity of Cornell


WordPress Video Lightbox Plugin
Would you like a demo ?