In today’s ever-progressing business landscape, organizations across all industries are always looking for new, innovative solutions to streamline their operations and drive sustainable growth. One critical aspect of achieving success is efficient procurement management. At Systèmes BirchStreet, we strive to do just that.
With a central focus on customer success, BirchStreet has gathered acclaim for its commitment to empowering organizations with transformative solutions that enhance efficiency, control costs, and optimize procurement processes. In short, your success is our success.
Let’s hear what some BirchStreet customers have to say about their experience and the impact on their success.
Streamlining Operations with 3-Way Auto Matching
BirchStreet Systems provides services for thousands of the top companies worldwide in several hospitality-related industries, including casino and gaming, resort and hotels, country clubs, and restaurants.
Mark Munger, the e-procurement manager of Crescent Hotels, shares how BirchStreet’s automated solutions transformed the company’s outdated, manual processes.
“I was one of the early adapters to the IMS systems, so when we started doing the automatic invoices, that changed everything. That made me actually really start loving the system because I hate the manual data-entry portion.”
Munger continues how BirchStreet’s 3-way auto-matching solution particularly proved useful to Crescent Hotels operations. By taking manual data entry and automating that process, Munger has more time to focus on other accounting areas that are more crucial to the company. While the 3-match manual process typically demands more company time and money, BirchStreet’s auto-matching streamlines operations reduces room for error, and cuts down on the organization’s fiscal requests.
Collaborating with Multinational Hospitality Companies
BirchStreet has also received acclaim for its work with high-profile clients, such as Hyatt Hotels.
With over 1,300 properties around the world, Hyatt’s global status has helped cement BirchStreet’s prominent status, securing partnerships and collaborations with many other renowned hospitality companies.
Anne Hanch, senior vice president for global procurement at Hyatt, briefly discusses how beneficial BirchStreet’s annual conferences and hospitality events are to the company’s thriving partnership. “I always find them very educational. I like meeting other individuals that are using the products, as well as hearing what type of upgrades and changes they would like to have to the system. The relationship building is one of the highlights of the event.”
Hanch goes on to state that Hyatt implements BirchStreet’s solutions globally, including e-procurement, recipe management, inventory management, as well as accounts payable.
Providing F&B Solutions for Long-Time Clients
While BirchStreet has acquired various additional clients over the recent years, the company also values long-time customers who have stuck by through vast industry and organizational shifts.
Karim Lakhani, executive vice president of food and beverage in procurement for Northwood Hospitality, shares his story on his connection with BirchStreet, and how the company has continued to deliver transformative results.
“I was probably client number 3 with BirchStreet in 2000, and at that point, my goal was to bring chefs into managing their businesses well and make it profitable.
“Since then, it’s evolved tremendously. Coming back to Northwood, we have now taken BirchStreet as a robust program and what we do is primarily incentivize our chefs and F&B directors by [offering bonuses] through system compliance—that’s through utilizing all the tools of BirchStreet.”
Lakhani goes on to name the various solutions in which bonuses are awarded once goals are met, including e-procurement, receiving, inventory, accounts payable, and recipe management.
“We are driving that part of it to make sure that they understand in this economy, where inflation is coming on strong, how they can manage the business and how they can buy correctly. That’s how we work with BirchStreet,” Lakhani concludes.
BirchStreet’s Empowering Impact on Customers Continues
By placing customer success at the forefront of the entire operation, BirchStreet Systems has established itself as a leading provider of procure-to-pay solutions. Through intuitive solutions, enhanced visibility and analytics ensured scalability and customization, and exceptional customer support, BirchStreet has deservedly garnered the trust and loyalty of its customers—both recent and established.
These customer testimonials reflect the tangible impact BirchStreet’s solutions have had on hospitality businesses across their respective industries. With their ongoing commitment to innovation and customer-centricity, BirchStreet Systems continues to empower businesses, enabling them to achieve unprecedented levels of procurement success in today’s competitive marketplace.
To explore more on how companies leverage BirchStreet’s cloud-based Procure-to-Pay products, visit BirchStreet’s customer page.