Fady serves as Chief Delivery Officer and is responsible for delivering, advancing, and ensuring customer success. With more than 20 years of experience developing and delivering enterprise software, Fady has a track record of aligning post sale functions to drive product adoption, user enablement, and overall customer success.
Fady joins BirchStreet Systems from Serent Capital (PE investor in BirchStreet Systems), where he worked closely with management teams at portfolio companies on value-creation initiatives to drive measurable and sustained revenue and earnings growth. Prior to Serent, Fady spent 3 years at enterprise SaaS startup Apttus with direct P&L responsibility leading a global team of professionals across Customer Success & Support, Managed Services, Education, and Operations. Fady led several value creation proposals during the due diligence phase and subsequent successful exit of Apttus to Thoma Bravo. Prior to Apttus, Fady spent 3 years with Bain & Company in the Bay Area advising clients in the software and semiconductor sectors around strategy, performance improvement, and organizational effectiveness. Prior to that Fady was a services leader at Bay Area based enterprise SaaS startup SignalDemand (acquired by Pros). Fady also held product development and services roles at Siebel Systems, Oracle, & HP in the Bay Area and Asia-Pacific.
Fady holds a B.S. in Computer Science from UCLA School of Engineering and Applied Science, and a MBA with honors from UC Berkeley – Haas School of Business.