Jon Castillo is BirchStreet’s Vice President of Technical Services. In his role, Jon oversees the Technical Services team that manages the configurations, interfaces, supplier services, project management and technical support for BirchStreet. During Jon’s tenure at BirchStreet, he has been immersed himself in all aspects of the technical work required to on-board the Company’s customers and support their technical requirements over the long-term. Over the past five years, he has been an essential, hands-on player in every department responsible for servicing the technical needs of BirchStreet’s customers and their suppliers; Customer Support, Supplier Adoption, Project Management, Development & Implementation and Integrations.
Before taking on his current management position, Jon was the Project Manager for many of the company’s high profile customers. That experience has given Jon deep insight into the all facets of BirchStreet’s technology. Moreover, it has provided him with an innate understanding of customer value and best practices in procure-to-pay (P2P) processes. Prior to joining BirchStreet, he provided technical support in the telecommunications industry.