Kim leads Pre-Sales Solutions Consulting at BirchStreet and is responsible for helping pair clients with the right set of BirchStreet capabilities, implementation, and sustainment success strategies that will maximize visibility and control over their complex procurement and finance operations, integrate their systems and automate their manual processes.
Kim has been with BirchStreet for 14 years with stints in almost every operational department. As the company continued to grow, Kim founded BirchStreet’s highly regarded Global Training, Product Management, and Customer Success teams. In addition, she focused on standardizing global implementation as Client Services Director and automating support processes as Customer Support Manager.
Kim has over 20 years of IT experience within the healthcare, hospitality, and gaming industries. Prior to joining BirchStreet, among many other projects, she successfully managed the Boyd Gaming Corporate Project Plan for the Stardust Resort & Casino Deconstruction and Corporate Relocation. With her deep experience and tireless dedication to customer service, Kim has been a key player in BirchStreet’s growth and the continuous drive for customer satisfaction and overall solutions success.